Wolf Route — Help & Support

Need a hand? Start with the answers below. If they don't solve it, email us at [email protected] — we usually reply within 2 business days.

When you write to us, please include

• Your device model and Android version
• The game version (Settings → bottom of the screen)
• What happened and what you expected
• A screenshot, if you can
• For purchase problems: the Google Play order number (looks like GPA.1234-5678-9012-34567) from your receipt email. Never send card details or passwords.

Frequently asked questions

How do lives work? You have up to 5 lives. Starting a level uses 1 life. One life comes back every 30 minutes (a full refill takes 2.5 hours). When you run out you can wait, watch a short video for a life, or use gems.

I lost a level. Can I get my life back? Lives are spent when you start a level and aren't refunded when you lose. Boosters and Boz's hints can help on tricky levels.

Why does the game need internet? Playing levels works offline. Videos, purchases, restoring purchases and Google Play Games sign-in need a connection.

How do I turn sound, music or vibration off? Settings → Music / Sound / Haptics. You can also use the quick switches in the pause menu.

The game froze or crashed. Close the app completely and reopen it. Make sure the game and Google Play services are up to date. If it keeps happening, email us with your device model and what you were doing.

Restore purchases (new phone, reinstall, or "I paid but don't see it")

Non-consumable items (Remove Ads, Starter Pack, cosmetic designs) are tied to your Google account, not the phone. To bring them back:

1. Connect to the internet and make sure you're signed in to Google Play with the same Google account you bought with (Play Store → profile icon).
2. Open Wolf Route → Settings → Restore Purchases (also available in the Shop).
3. Wait for "Restoring your purchases…". A result screen lists what was restored (e.g. "Ads removed").

Things to know:

• Gems are consumable and cannot be restored. Gem packs are used up when bought. If gems are missing after a purchase that didn't complete, see "Purchase didn't arrive" below.
• Restoring never charges you again.
• If nothing comes back, check the account in step 1 first — it's the most common cause.

Purchase didn't arrive / was charged twice

1. Close and reopen the game, then use Settings → Restore Purchases.
2. A "pending" payment (e.g. cash or bank-approved methods) can take up to a few hours; the item arrives automatically once Google confirms it.
3. Still missing? Email [email protected] with the Google Play order number. Refunds are handled by Google Play: https://support.google.com/googleplay/answer/2479637

Remove Ads

• Remove Ads is a one-time purchase that removes all ads for your Google account. Rewards you used to get by watching a video (extra life, double reward, boosters) are given with a single tap instead, within the same daily limit; other video-only offers disappear.
• Ads still showing after a reinstall? Open the game once while online; if they're still there, use Settings → Restore Purchases.

Lost progress / moved to a new phone

• Progress is saved on your device and, when you're signed in to Google Play Games (usually automatic), also to your Play Games cloud save. On a new phone, install the game with the same Google account; if it doesn't sign in by itself, use Settings → Google Play Games. Your furthest progress is kept, and gems and designs from both devices are merged.
• Without Google Play Games sign-in, uninstalling the game or clearing its data permanently deletes local progress, and we can't recover it. We strongly recommend signing in once.
• Before a phone reset or switching devices: sign in to Google Play Games on the old phone first, wait a minute, then sign in on the new one.
• If progress disappeared without you uninstalling or clearing data, email us with device model, Android version, game version and the last level you remember. Please don't uninstall again before we reply.

Privacy & data

• Privacy Policy: https://gizlilik.gamesstudioafk.com/wolf-route/en/ · Terms of Use: https://gizlilik.gamesstudioafk.com/wolf-route/en/terms/
• Analytics (anonymous gameplay data): turn it on or off any time in Settings → Analytics. Ad choices: Settings → Ad privacy choices (shown where required, e.g. EEA/UK).
• To delete analytics data linked to your install, email [email protected]; go to Settings → Send report to copy a report and paste it into your email.

Contact

[email protected] · AFK Games Studio · Last updated: 2026-10-09